Terms & Conditions

Last updated: 8 July 2026. Governing law: England & Wales.

1. About us

Ink Hive Ltd is a company registered in England & Wales. Our registered office is 283 Water Rd, Wembley HA0 1HX. Contact us at info@inkhive.app or +44 7376 539 608. We operate an additive manufacturing atelier producing 3D printed items, printed merchandise and bespoke commissions.

2. Formation of contract

A binding contract is formed only when we send you written order confirmation (email is sufficient). Any quotation is valid for 30 days and is not an offer capable of acceptance until confirmed by us in writing. Prices are shown in GBP and, unless stated, exclude VAT.

3. Bespoke and personalised goods — important

The majority of items produced by Ink Hive are bespoke, personalised or made to your specification. Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right to cancel does not apply to such items. Once you have approved artwork, files, colour or material specifications and we have commenced production, the order cannot be cancelled and is non-refundable except where the goods are faulty (see Warranty).

4. Payment terms

• Orders up to £250 are payable in full at the point of order.
• Orders £250 – £1,500: 50% deposit at order, 50% before dispatch.
• Orders £1,500 – £5,000: 50% deposit at order, 40% at proof approval, 10% before dispatch.
• Deposits are non-refundable once we have started design, tooling or print preparation.
• We accept card payments (via Stripe), Apple Pay, Google Pay and bank transfer. All card payments are processed by regulated third-party processors; we do not store card details.

5. Lead times

Lead times are estimates, calculated from the date of proof approval and cleared payment. Time is not of the essence unless expressly agreed in writing. We are not liable for delays caused by force majeure, courier delays, supplier failures or incomplete customer files.

6. Customer-supplied files, artwork and IP

You warrant that you own or are licensed to use any artwork, logo, text or 3D file you send us, and that its production does not infringe any third-party rights. You indemnify Ink Hive against any claim, cost or loss arising from a breach of this warranty. We may decline any order at our sole discretion, including on grounds of suspected infringement, illegality or reputational risk.

7. Chargebacks and payment disputes

Before initiating any chargeback or payment dispute with your bank or card issuer, you agree to contact us first at info@inkhive.app or +44 7376 539 608 and give us 14 days to resolve the issue. Given the bespoke nature of our work, we consider chargebacks raised without prior contact to constitute a material breach of these terms.

• Where a chargeback is raised without cause, or after goods have been produced to your approved specification, we will defend the dispute with the payment processor and provide all evidence, including your written approval and delivery records.
• We reserve the right to recover reasonable administrative costs, chargeback fees imposed by our processor, and legal costs on a successful defence.
• Repeated or fraudulent chargebacks will be reported to relevant industry fraud databases and may be pursued through the small claims court.

8. Risk and title

Risk in the goods passes to you on delivery to your nominated address or collection point. Title passes only when we have received cleared payment in full.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded. Subject to that, our total liability for any order is limited to the price paid for that order. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.

10. Regulated goods

Medical, dental and aerospace items are manufactured to your specification and to any applicable clinical or regulatory approval you hold. You remain responsible for regulatory clearance, CE / UKCA marking, sterilisation and fitness for clinical use.

11. Governing law and jurisdiction

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, save that we may bring proceedings in any jurisdiction where you are established to enforce payment.

12. Contact

Any question about these terms should be sent to info@inkhive.app or call +44 7376 539 608.